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Hi, I'm from Argentina and fill in the form of black mamba update, I have version 1.61, and have not had responses from people from medialas. If i call is more expensive than buying a new mamba, by distance. Someone will contact some have compassion on me??? :kissing::kissing:thank you very much. excuse my English (SpanishEnglish jaja)
buffff :disapointed::disapointed:I give up, I will continue with my outdated version 1.61, have sent thousands of mails, repeatedly filling the web form, provided the number of dongle, and I have not done anything. Oh well, I will continue to shw files only:weep:. Truly speechless. Greetings from Argentina to the entire forum:bye:
Hi Elias2004; welcome to PhotonLexicon!
Sorry, but I must have missed your initial post. Have you not received *any* replies from Medialas? That really does seem strange. I do know that the upgrade process is time-sensitive. From the time they activate the download link for your update, you only have something like 48 or 72 hours to download it. After that, the link expires. But they should have explained this to you in an e-mail.
I'll see if I can get in touch with someone at Medialas and direct them to this thread. :cool:
Edit: Sent an e-mail to dirk Bauer, and copied in the software support department. Hopefully they'll reply soon. I'll post back here if I find out anything.
Adam
Hi Adam, thanks for your concern. Is the system link, but it should arrive by mail, and to date I have not heard. The mails were sent to the address that appears on the website of medial, I dont know other. I really appreciate:D if someone could even open the contact with people Medilas. Many many thanks. The software I use for social events. here in the forum is very good show, very impressive, but I can not project any, since the 1.61 version only reads shw files. Greetings from Argentina
Hi Elias;
No problem! Glad to help out. Hopefully they'll get back to me in a day or so and we can sort this out.
I've had Mamba Black for a good while myself, and though I don't use it much anymore (I currently have Pangolin's LD-2000 system), I do sometimes fire up Mamba just to watch some of the cool shows I have for it. Just like you, I started out with version 1.61, but I upgraded to 1.9 back when it first came out. Since then they've released one or two bug-fixes, which I also installed.
One thing though: from your message, it sounds like you're trying to run the newer shows that may have been created with version 2.0 of the software. It's my understanding that the new Mamba Black 2.0 is a completely new program. I'm not certain that the old version of Mamba, even if updated to version 1.9, will play those new shows that were made with the 2.0 version.
Perhaps another Mamba Black user with more experience can comment on this...
Adam
Adam, I love the pangolin, but the cost is 4000 euros or more. To give you an idea, multiply by 5, the value for me is 20000, out of reach (damn you economy ministers jaja). Download the demo of version 1.9 and I read that 3 or 4 file format, version 2.0 accepts many more. I have the mamba and the moncha 2.0. I wish I could have pangolin, but is far from my reach (for now). Thanks
4000 euros? Ah, you do realize that price is only for the professional edition with all the extras, right? It's unlikely that you'd need all those...
I think you'd be just fine with the Intro board to start with. Maybe you'd want a license for Live Pro too, if you do lots of shows to live bands or DJ's... But there's no need to get a pro board to start with unless you're planning to do laser shows for Walt Disney or something. :cool: Most of the Pangolin LD-2000 users here on PL have nothing more than the Intro board.
Actually, if all you do are live shows, you might be better served with a Pangolin Flashback 3 system and a LivePro license. That combination is almost the same price as Mamba Black + the Medialas USB controller. But even if you did go for the LD-2000, the Intro board is only $1500... (Note that even an Intro board will still play back shows created using Pro-level features. The limit is only on new shows you create yourself.)
I have an intro board, and I love it. It's already able to do much more than I need right out of the box, and for certain it does lots more than Mamba Black can. I've had it for 2.5 years now, and I still haven't hit it's limits.
Granted, even an Intro board is still expensive. But at $1500 (or slightly less), it's a far cry from the 4000 euros you were thinking. *retardo And along with the controller and all the software, you also get over 100 shows, plus tons of ILDA frames you can use to make your own shows. It's a hell of a good value, in my opinion. (And remember, I used to use Mamba!)
Anyway, it's something to keep in mind, should you ever think about upgrading in the future. ;)
Adam
Just a quick update: I've already received a reply from Dirk Baur at Medialas. (He answered after just 4 hours!)
He said he will look into this and report back. He also confirmed that the download links for the upgrade are only active for 48 hours, and he further stated that if the update is not downloaded during that time, they don't do anything else until contacted by the customer again. So it may be that you simply didn't download it in time...
Adam
knew that brings many shows. I see videos on youtube and I go crazy. Unfortunately, in my country, to import policies are very unfair. Everything you bring from the outside, you must pay 50% tax. Of the 1500 that you name it, I have to pay 750 to the Treasury, the total would be 2250. When updating, pangolin is my first choice. time to time. Right now I'm very pleased with the 2 soft.Quote:
Originally Posted by buffo
That is a VERY steep tax! Got to sympathise with that.
if Adam, I thank you greatly. He contacted me. But I commented when I fill out the form on the web, the download link did not appear. I thought we would come to my email, but it was not so. That's why I turned to the forum, I knew that someone could help me. Adam you are my guardian angel:angel: haha. The company selling the equipment here (my country) do not even bother to answer my emails or phone. GENEROUS COUNTRY ARGENTINA! So we are! I'm very glad I know this forum has helped me greatly:highfive:. download the fabulous shows that are in the ftp server, and could not use anything:disapointed:. The updated version opens many of them, others can only be in 2.0. I send you a hug. Jose from ArgentinaQuote:
Originally Posted by buffo
oh yeah, the tax will squeeze my pockets. When I bought the Moncha 2.0, its value was 600, I had to pay tax 300. Final price 900. I have seen many audio and lighting equipment, but it is impossible to bring them. I do not agree when I made the importation of the system array. Mamma mia! my pockets were empty.Quote:
Originally Posted by The_Doctor
You can see some of my videos on youtube.com
http://www.youtube.com/watch?v=KECMLbfYY8k
http://www.youtube.com/watch?v=-SeLj...eature=related
http://www.youtube.com/watch?v=ERo_m...eature=related
http://www.youtube.com/watch?v=psXy7...eature=related
http://www.youtube.com/watch?v=98KN2...eature=related
My poor jvc everio zoom went crazy with the laser. The blink is the camera, is not so in live. I was filming and my 5 year old son was driving the laser. What I'm getting ready to leave work:cool:, hehe
Just for the records: Unless you entered other data, there is exactly ONE submitted update request form with your name on it. And because the version you have was previously registered by someone else, all you got was an email asking about if you entered the serial number correctly etc. To which, however, we got no reply. If you sent thousands of mails, where did you send them to? As it is friday evening, chances are that you'll have to be a bit more patient over the weekend. But don't worry, you'll be taken care of! :DQuote:
Originally Posted by elias2004
I noticed that no one gave an answer. That is why I discussed the issue with respect. The form I have filled several times from the web link it says.
Black Mamba update registration form
The emails were sent to the following address
info@medialas.com
If someone else has already registered the serial number, it means that they sold me a pirated copy?. I do not mean medialas, i´m not buy it directly from them. I bought in Argentina, a company that sells laser equipment and the system black Mamba.
By waiting, I have no problem. I'm glad to have been answered.
For the record, if any comments of mine has somehow offended, I apologize, it was not my intension. As I said earlier, I discussed the issue with respect, I think I am not mistaken when I say this. Best regards
Jose
As I said, we'll look into this. We'll get into direct email contact for solving this issue, rest assured. Have a nice weekend!
I'm glad to hear that Medialas has been so quick to investigate this. I'm sure that it will all work out. Thanks to Dirk and Andre both for checking into this situation and responding so fast. :D
Adam
thanks man. Already have my emails on private. good weekend for you tooQuote:
Originally Posted by OldGrumpy
Adam honestly, people from medialas surprised me. It must be that one is not accustomed to these things. I invite you to make this claim here, haha, you die of old age:messed:. Thank you all. Good weekend*DZ. I'm glad to have known this forumQuote:
Originally Posted by buffo
Elias;
In my experience, Medialas has always been quick to respond to their customers. It's too bad that you had a problem with their dealer in Argentina. Perhaps in the future you will be better off just dealing directly with Medialas in Germany. But I've always had very good luck with them. The way they swiftly resolved your problem is but one example of how well they treat people.
Companies like this are few in the laser business, but there are some others out there who really do treat their customers right. Pangolin is another good example of company that prides itself on excellent customer service. To that short list, I think it's also fair to add Lasershowparts.com, and Laserwave lasers (including their distributors). But I agree that the outstanding customer service that these companies provide is definitely the exception, not the norm. Many other companies are much harder to deal with.
I'm glad you found the forums here. I'm looking forward to seeing more pics and video of your shows in the future. *retardo
Adam
If Adam, a problem that occurs with the public attention, at least in my country, companies are not representatives of "official." They buy and resell them have their "friends" in the commission of office, not pay taxes. And fill their pockets. If you got a problem, you have to fix those as you can. This is what I had to do. It's a shame, because sometimes even dirty the name of a company, and the company had no idea that resell its products. That's why when something like this, we are surprised because we are not accustomed to having someone give us an answer.
I promise to upload more photos and video. Regards
Well folks, I do not want to take away their time. But I expect an answer in this way. The day 2/7/2010 I received an email from Medialas, asking me to fill out the form again, I did, the day 28/07/2010 send an email to see if they could see my problem. Anyway, I hope this does not bother anyone, but is the only medium where I can express myself, maybe take more time than I expect and that is why no answer yet. Anyway ....... thanks
oh I forgot, to refresh memories, I have 1.61a black mamba, a little bit old. My sincere greetings
Set your alarm clock at 5 in the morning, and call medialas, and stay on the phone until your problem is solved (!)Quote:
but is the only medium where I can express myself
If you're not certain about you're English (or German) vocabulary, get someone who is.
Yes man, I'm in Argentina, you know the phone bill is come? enough to pay a programmer and create my own soft, hahaha, a bit of humor. Nah, I lost interest. You know ..... the long or short everything is back. Thanks friend. regardsQuote:
Originally Posted by -bart-
oh I forgot .... the forms are filled with a bunch of times and several mail long time ago to open this post. Answer ...... we received nothing.
Greetings from Argentina
Guy's hi, been watching the thread, unusal for Medilas to be that slow, I have a couple of laser from them and there support isn't bad, anyhow on to my Q, hope you don't mind, I do not want to hijack the thread! I have an old version of laserpainter PCI that I love, unfortunatly the pci card went wrong so it went back to Germany and upon return it will not work with my software, ok I know it only works on Win'98 so for that reason it has been collecting dust in the back of my bitsa box in workshop, but with the PCI came loads of cool animations graphics and 5 good shows, unfortunatly all in medilas's own file system. I now run a Laser Electronics ZION with 600mw green dpss laser but would love to use the old files/shows if not the software, so can anyone convert the files from the laserpainter PCI to standard ILDA format for me? I think the full Mamba Black will. but when trying the Demo version I find it very difficult to use so don't want to buy one for £500 when my ZION is just as good. And I'm a skinflint having spent well over 12 grand on lasers and software in the last 10 years!!!!!!! Thanks in antissipation scuddmann!
I had similar issue with updating mamba 1.6 to mamba 1.9. Filled that update form twice, but no links were sent to my e-mail. Then I wrote to support, providing my software (I've got two copies) serial numbers, askin if those are authentic - got an answer in two days, with links to 1.9 update distributables. Soooooo, maybe it's just a technical issue of update requests from that form on their site just not gettin to medialas.
More than that, when I had an error when importing my 1.6 show to 1.9 - a window popped up askin if I would like to send a bug report. I did send it. After a day or two I got a message with links to most recent mamba updates to download. For both my software copies. Unfortunately, error wasn't fixed with those updates :(. But that's an another story.
Anyway, medialas support is alive, so write to them without fillin any update forms. :D
I have sent emails and returned signed by Bjoern Gerber, asking complete the form. And nothing more. Thanks to everyone for their support. I closed the case, bye byeQuote:
Originally Posted by Geetone
Greetings from Argentina
Jose
Well folks, I received Answers from Medialas. I was informed that I've been sold a pirated copy. I buy from a company dedicated to commercialize laser and programs here in Argentina. I bought it in good faith, is that the mamba and the dongle are pirate copies. Now I'm doubting the DAC will also copy??. Unfortunately, the company does not give me any answers, I am now a victim of the undesirables that are in my country.
I want to thank everyone and especially to Dirk Baur from Medialas, for having contacted me. I will continue participating in the forum (despite my bad English lol)
I feel it my duty to clarify the issue.
Thanks
José (elias2004)