Tarm is just another Laserworld

Hi,

Really thought I dont have to do this but You should know this too.
Bought a laser from Tarm two years ago. Offer and Invoice had clearly staited 1000mw green.
As I did not have the meter at this time I could not measure it.
As they gave 1 year warranty I did not open it.

Bought a powermeter and discovered that it did only 500mw.
Asked them to send me instructions for re-algining the laser.
They sent a picture and said that it normal that laser loses half its power after 200h work within 1 year.
Took a cover of my laser and green modul had 600mw on it.
Writed to Tarm and got a letter back. They asked a serial nr of the module. Send it to them with a picture and then they just said that the warranty is over and they could change it but I have to pay for it.

Afrer I told them that this is not warranty case I havent got any response about 6 months now.

Attachment 34931
This is the picture that they sent me 1 year after I bought it. This is picture of my laser that clearly shows that they sold me 600mw green.

Priit

They sold it as

tarm® Laserray Compact Green 1000
Dustproof aluminium laser housing incl. antireflection
coated glass
X,Y Scanner CT 6800 HP
Cambridge Technology high speed scanner model
HP6800 for projecting graphics or 3D room
animations
Best performance regarding speed and projection
angle of ± 40°
Active-Scan-Control
ILDA standard connector
DPSS Green 1000mW
1 Watt DPSS Laser module
Output Power max.: 1,2 Watt
Analog modulation of the laser power electrical power
consumption in normal operation approx. 160 Watts,
Analog modulation: 100kHz of 0-5V
Operating voltage: 90-125V or 185-245V 47-63 Hz
Operating temperature: 0°-45°C
Lifetime: ca.10,000 hours

Huh? This picture clearly shows an rgb laser containing a 600mw green module.
This is not a picture of a green projector.

Have you tried calling tarm?
Writing and then waiting for 6 months, is not a very pragmatic approach.
Just call them and calmly explain your problem, then work towards a mutual reasonable solution.
Posting your problem here won't fix your projector any time soon.

Quote:

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Originally Posted by -bart-

Huh? This picture clearly shows an rgb laser containing a 600mw green module.
This is not a picture of a green projector.

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I think that it is the "picture they sent him"...

This is a strange assembly, look like a clean homebuild built :confused:.

And where are the galvos? this is a picture inside of their "all colors in one module"?

Mike

Hi the other colors are like addon-s. This is the picture of my laser as the greens serial nr is same!
Could post the invioice but dont want all my info public.
Galvos are infront of this box little window is there if you can see.
The main thing is that they dont even answer my letter anymore.
They just said that the laser has worked for a 1 year and now the warranty is over.
I dont think its right, or is it?

I believe Tarm are owned by Laserworld.

However, they're based in Germany and this gives you powers through Trading Standards or the German equivalent.

There was a European Directive that made it a criminal offence to mis-describe goods or mislead a consumer in any way.

The UK version is here although obviously the German equivalent may be worded slightly differently.:

http://www.legislation.gov.uk/uksi/2...0081277_en.pdf

I suggest you contact the German Equivalent of Trading Standards and complain if you were misled. Obviously it will help if you can find the German Legislation 1st so you can quote the law.

Thank You, White-Light,
Have been looking for something like this.
Start with that right away.
So its true that laserworld now owns tarm!? How long now?

I believe they may have bought Swiss Lass, Tarm and some other companies last year although I couldn't say for certain. They could just be partnerships.

Please note the legislation above is a European Directive which means that its up to each individual member to implement it through their own legislation. Thus whilst the provisions should be the same, how they're implemented may vary by country. You really need to find the German legislation and find out what it says about sales by description.

I want to see more pics of this thing.

Took some pictures with my phone!

Attachment 34953Attachment 34954Attachment 34955Attachment 34956Attachment 34957Attachment 34958

The laser is still covered by some sheet metal, take the cover off and look at your laser vs the picture you have been sent. The build dosnt look that bad. even looks like you have a spot to add some blue.

Have that picture somewere. It takes a lot of time to open the laser box. Hope I have some time next week to take it off.
It seems there is a place for blues but still trying to make them fix there mistake.
They knew what laser they sold me as they had a picture of my laser that they sent me. So it seems that its not a mistake, and they just sell under spec lasers.

This is the picture that I took! Same serial nr.
Attachment 34994

I still do not get it, but do you ?
This is again a picture of a rgb projector, containing a 600mW unit.

Still you complain it doesn't comply with the specs of a Laserray Compact Green 1000.

You are right, it does not comply with the specs as you posted in #2, because it is another kind of projector.


Still I insist you contact Tarm directly, by phone for example, to resolve this issue, this is not the tarm helpdesk.

When it says Laserray Compact Green1000 and has only 600mw in it it is under spec or what?


Like the post #5 said Yes the laser has 500mw Blue and 800mw Red But how this have something to do with the green?
It is not a Laserworld (at least I thought so) that have lasers in box on the shelf. The B and R are ordered separately.

Tarm said that the warranty is over and they can fix it but I have to pay for it. This thread is for warning that Tarm rips you off like Laserworld does.

I think you are missing the point that Bart is making.
You clearly have a projector that isn't a Laserray Compact Green model, because it is an RGB projector. So it is useless trying to compare specs with a Laserray Compact Green 1000 because you don't have one.

Well.. If you ordered a Laserray Compact Green1000 and received a 1900mW RGB projector, I wouldn't exactly call that "ripping off".

In fact, they seem to have taken LW selling tactics and turned them on their head! :)

It seems that its useless to explain, the ones who have made green projektors into RGB projector will understand.

So you did a conversion job on the projector then? Why not just say that if it is the case.

No, they added red and blue. Why is this importent? The point is they sold me 600mw green with a price of 1000mw green.

Tarm laserray 1000 green was a base module. You can add red and blue by choice. They were as ordered.

How did you modulate the green laser when you tested it and where was the meter in the beam path?

Do you think they over powered the green to get 1200mw out of it?