LaserDock (Dongle) - Not a fan of their support nor their product.

Their support is non existent. All I get is, maybe it's your laser or we don't have anyway of adjusting anything. You would think that wicked laser would support the dongle and also try to get it fixed.

There are lines running through all of the graphics. I don't know the technical term but basically if you were to turn the scanners up high on a graphic and you see it distort, this is what it's doing.

Being new to the laser community I asked them if maybe the settings from beyond were held in someway on the laser so when I used it with their dongle, if it could be the reason it was all distorted. The rep who won't give his/her name was just a smart ass.

He/She advised me that Beyond and the LaserDock dongle are separate intimates and don't work with one another. Okay, so I get the settings aren't retained. So I asked them if essentially there was any support.

I got a smart remark saying "I don't know what your problem is because I wasn't answering any questions"? IT was the other way around... I was trying to get support, even telling them I would send them whatever they needed to help resolve this. Then advised me KVANT would have to help me as they could not.

Avoid this company and their @#$%y product/support.

How about shooting some pictures of the affected graphics please, at both a small scan angle and at a large scan angle. "lines running through it" suggests a sixty percent chance its an issue with retrace blanking and may be fixable.

Steve

Absolutely, when I get home I would be more than happy to! Would be great if this was fixable by someone here! Even if user error.. as I explained to them I am new to this and would love any assistance. However I was pretty much left on my own and told to go to Kvant.

In the video that I have I did not do the shrinking down while on camera but did while playing with the dongle. The end result was the same, still he lines/distortion.

Not to insult your intelligence but, for sake of reference, since I know you are new, nothing about Beyond (or any software) should leave any remnants (sp) of settings in a projector. (Except for maybe on a SD card) That would be akin to having problem playing a DVD with a DVD player on your television and, wondering if a previously connected cable box was causing an issue with a TV causing your DVD to skip. It just doesn't work that way as there isn't any type of memory like that in a laser projector.
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Also, while the LaserDock can be used as a DAC for a few software packages, it won't do anything with Beyond. But, I'm pretty sure you knew this. Is this using Wicked's own proprietary software program for the LaserDock?

Not insulting me. Ignorance is bliss.. it would be just as easy to have memory on the system that retains settings. Lots of devices do this so not out of the question for a laser.

And yes the dongle has its own software which has almost no settings at all. This is why they pretty much told me I was f.....

https://vimeo.com/231437661?ref=em-v-share

Doesn't matter what size I do it, exactly the same thing.

Kvant clubmax 2000 with Saturn 1s.

Cant say for certain what the cause is, but that sure *looks* like an issue with the blanking timing!

Agreed although, I try to eliminate dumb stuff first - since I am. Download and reinstall the software - perhaps on a second computer. Try a different ILDA cable. Just for shits and giggles. (I have a Laserdock as well and no... that's not what it's supposed to look like. :))

I just tried LaserOS 0.9.3Beta with a dongle. I tried a bunch of games and some visuals but didn't see those strange lines.

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Originally Posted by Bradfo69

Agreed although, I try to eliminate dumb stuff first - since I am. Download and reinstall the software - perhaps on a second computer. Try a different ILDA cable. Just for shits and giggles. (I have a Laserdock as well and no... that's not what it's supposed to look like. :))

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Okay so im not completely crazy!

I tried a diff pc (not mac) this time and same thing. :weep:

I am using the same driver. reinstalled.

totally looks like a blanking timing issue. i'll ping my contact at wickedlasers and talk to him about it.

https://vimeo.com/231480542

Here is the beyond playing a clip for reference

I'll google that. I'm lost now lol

Agree with Chris and David - the blanking shift is off.

Not sure how to adjust that setting when running the Laserdoc software though. (Gotta be in the config somewhere, right?) But the fact that you don't have visible tails when running stuff in Beyond but you do have them when using the Laserdoc means that the problem is not in your projector or cabling.

Blanking timing (also known as blanking shift, blanking offset, or blanking delay) is the delay (usually measured in points) between the X/Y point data and the color modulation signals. Since scanners are mechanical devices, there is a delay between the time a given X/Y point command is sent to the scanners and the time that the mirrors actually arrive at that location. The color modulation signal must be delayed by an equal amount of time so that the color data arrives at the projector at the same time that the scanners actually reach a given X/Y coordinate.

In your case, this timing is not set correctly. A typical setting is 3 or 4 points delayed.

Adam

There is no blanking shift in laserOS yet.. I already suggested to WL.
You should go to the reddit page of wicked lasers.. it's not bad software at all.. it has a lot of cool laser games n stuff!

My Laserdock has exactly the same issue when plugged to an older Kvant Spectrum with Cambridge 6215-HPs and Kvant amps. No problem at all with any other dac and software. Beyond, Mamba, Maxwell, LSX and their respective dacs display sharp tails and correct timings. I ordered mine right when they came out to the market. Maybe a faulty firmware/hardware case?

Fred.

Just another data-point:

I tried my ML DAC against my Etherdream 1 DAC at 30Kpps in LSX and the trails (minor on red due to a diode driver adjustment that is required) are the same between the two. I'm using a home-built projector here in my office that is generally reliable.

I also tried LaserDock's 0.8.8 and 0.9.3 versions of their software and didn't see any trails to speak of, although they are probably running closer to 20Kpps. I noticed in 0.9.3 that they introduced a "Latency Compensator" with an auto-calc function. (Its under Settings-Advanced)

I don't know how they would auto-calc laser response time latency, so I assume that its is something to compensate for USB based latency? I couldn't see any difference.

-David

i'm sure the latency compensator is audio->laser latency, not modulation timing latency.

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Originally Posted by dkumpula

Just another data-point:

I tried my ML DAC against my Etherdream 1 DAC at 30Kpps in LSX and the trails (minor on red due to a diode driver adjustment that is required) are the same between the two. I'm using a home-built projector here in my office that is generally reliable.

I also tried LaserDock's 0.8.8 and 0.9.3 versions of their software and didn't see any trails to speak of, although they are probably running closer to 20Kpps. I noticed in 0.9.3 that they introduced a "Latency Compensator" with an auto-calc function. (Its under Settings-Advanced)

I don't know how they would auto-calc laser response time latency, so I assume that its is something to compensate for USB based latency? I couldn't see any difference.

-David

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Quote:

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Originally Posted by swamidog

i'm sure the latency compensator is audio->laser latency, not modulation timing latency.

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Ah! That makes sense.