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Thread: Someone can do something?

  1. #11
    Join Date
    Mar 2010
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    18

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    Quote Originally Posted by buffo View Post
    Just a quick update: I've already received a reply from Dirk Baur at Medialas. (He answered after just 4 hours!)

    He said he will look into this and report back. He also confirmed that the download links for the upgrade are only active for 48 hours, and he further stated that if the update is not downloaded during that time, they don't do anything else until contacted by the customer again. So it may be that you simply didn't download it in time...

    Adam
    if Adam, I thank you greatly. He contacted me. But I commented when I fill out the form on the web, the download link did not appear. I thought we would come to my email, but it was not so. That's why I turned to the forum, I knew that someone could help me. Adam you are my guardian angel haha. The company selling the equipment here (my country) do not even bother to answer my emails or phone. GENEROUS COUNTRY ARGENTINA! So we are! I'm very glad I know this forum has helped me greatly. download the fabulous shows that are in the ftp server, and could not use anything. The updated version opens many of them, others can only be in 2.0. I send you a hug. Jose from Argentina

  2. #12
    Join Date
    Mar 2010
    Posts
    18

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    Quote Originally Posted by The_Doctor View Post
    That is a VERY steep tax! Got to sympathise with that.
    oh yeah, the tax will squeeze my pockets. When I bought the Moncha 2.0, its value was 600, I had to pay tax 300. Final price 900. I have seen many audio and lighting equipment, but it is impossible to bring them. I do not agree when I made the importation of the system array. Mamma mia! my pockets were empty.

  3. #13
    Join Date
    Mar 2010
    Posts
    18

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    You can see some of my videos on youtube.com

    http://www.youtube.com/watch?v=KECMLbfYY8k
    http://www.youtube.com/watch?v=-SeLj...eature=related
    http://www.youtube.com/watch?v=ERo_m...eature=related
    http://www.youtube.com/watch?v=psXy7...eature=related
    http://www.youtube.com/watch?v=98KN2...eature=related

    My poor jvc everio zoom went crazy with the laser. The blink is the camera, is not so in live. I was filming and my 5 year old son was driving the laser. What I'm getting ready to leave work, hehe

  4. #14
    Join Date
    Apr 2007
    Posts
    98

    Smile

    Quote Originally Posted by elias2004 View Post
    buffff I give up, I will continue with my outdated version 1.61, have sent thousands of mails, repeatedly filling the web form, provided the number of dongle, and I have not done anything. Oh well, I will continue to shw files only. Truly speechless. Greetings from Argentina to the entire forum
    Just for the records: Unless you entered other data, there is exactly ONE submitted update request form with your name on it. And because the version you have was previously registered by someone else, all you got was an email asking about if you entered the serial number correctly etc. To which, however, we got no reply. If you sent thousands of mails, where did you send them to? As it is friday evening, chances are that you'll have to be a bit more patient over the weekend. But don't worry, you'll be taken care of!

  5. #15
    Join Date
    Mar 2010
    Posts
    18

    Default

    I noticed that no one gave an answer. That is why I discussed the issue with respect. The form I have filled several times from the web link it says.

    Black Mamba update registration form

    The emails were sent to the following address
    info@medialas.com

    If someone else has already registered the serial number, it means that they sold me a pirated copy?. I do not mean medialas, i´m not buy it directly from them. I bought in Argentina, a company that sells laser equipment and the system black Mamba.
    By waiting, I have no problem. I'm glad to have been answered.
    For the record, if any comments of mine has somehow offended, I apologize, it was not my intension. As I said earlier, I discussed the issue with respect, I think I am not mistaken when I say this. Best regards
    Jose
    Mambla black DAC usb
    Moncha 2.0
    Laser RGB 700mw Laser RGY 500mw
    Array 4 per side Nexo Geo S830 Sub-low DAS Sb1000
    Console Denon DN-X900
    Controller Denon DN-HC4500
    Denon DN-D4500
    Lights= 4 Neo 1200 - 4 Geni Shiva 250R

  6. #16
    Join Date
    Apr 2007
    Posts
    98

    Smile

    As I said, we'll look into this. We'll get into direct email contact for solving this issue, rest assured. Have a nice weekend!

  7. #17
    Join Date
    Jan 2006
    Location
    Charleston, SC
    Posts
    2,147,489,554

    Thumbs up Great response from Medialas!

    I'm glad to hear that Medialas has been so quick to investigate this. I'm sure that it will all work out. Thanks to Dirk and Andre both for checking into this situation and responding so fast.

    Adam

  8. #18
    Join Date
    Mar 2010
    Posts
    18

    Default

    Quote Originally Posted by OldGrumpy View Post
    As I said, we'll look into this. We'll get into direct email contact for solving this issue, rest assured. Have a nice weekend!
    thanks man. Already have my emails on private. good weekend for you too
    Mambla black DAC usb
    Moncha 2.0
    Laser RGB 700mw Laser RGY 500mw
    Array 4 per side Nexo Geo S830 Sub-low DAS Sb1000
    Console Denon DN-X900
    Controller Denon DN-HC4500
    Denon DN-D4500
    Lights= 4 Neo 1200 - 4 Geni Shiva 250R

  9. #19
    Join Date
    Mar 2010
    Posts
    18

    Default

    Quote Originally Posted by buffo View Post
    I'm glad to hear that Medialas has been so quick to investigate this. I'm sure that it will all work out. Thanks to Dirk and Andre both for checking into this situation and responding so fast.

    Adam
    Adam honestly, people from medialas surprised me. It must be that one is not accustomed to these things. I invite you to make this claim here, haha, you die of old age. Thank you all. Good weekend. I'm glad to have known this forum
    Mambla black DAC usb
    Moncha 2.0
    Laser RGB 700mw Laser RGY 500mw
    Array 4 per side Nexo Geo S830 Sub-low DAS Sb1000
    Console Denon DN-X900
    Controller Denon DN-HC4500
    Denon DN-D4500
    Lights= 4 Neo 1200 - 4 Geni Shiva 250R

  10. #20
    Join Date
    Jan 2006
    Location
    Charleston, SC
    Posts
    2,147,489,554

    Smile

    Elias;

    In my experience, Medialas has always been quick to respond to their customers. It's too bad that you had a problem with their dealer in Argentina. Perhaps in the future you will be better off just dealing directly with Medialas in Germany. But I've always had very good luck with them. The way they swiftly resolved your problem is but one example of how well they treat people.

    Companies like this are few in the laser business, but there are some others out there who really do treat their customers right. Pangolin is another good example of company that prides itself on excellent customer service. To that short list, I think it's also fair to add Lasershowparts.com, and Laserwave lasers (including their distributors). But I agree that the outstanding customer service that these companies provide is definitely the exception, not the norm. Many other companies are much harder to deal with.

    I'm glad you found the forums here. I'm looking forward to seeing more pics and video of your shows in the future.

    Adam

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