Originally Posted by
OSLS
Jerry is partially correct.
PayPal DOES require that the buyer return the item in order to issue a refund IF they even acknowledge receipt of the item. Keep in mind, he claimed that the box was empty, so therefore he got a refund. I forwarded the email to PayPal indicating that he claimed that there was no mirror in the box. I responded to him that he did not order any mirror and directed him to listings with mirrors that we offer. He then reported to Paypal that the package was empty. When the customer claims to Paypal that the package is "empty" it becomes a he said, she said and there is "technically" nothing to return in the eyes of Paypal as the customer "claims" that the package was empty.
Bottom line, if you pay for something from my company, it will be shipped to you. I am human and I have been known to make mistakes, but if I do, I apologize and correct it immediately. I personally cut the item sent to this person and I personally packaged and shipped it. He did not claim that the package was empty to me, he claimed it was missing the mirror. When I informed him that he did not buy a mirror and the listing CLEARLY states that this item is a film and not glass to be used with a mirror and laser, that is when he decided to claim to Paypal that the package was empty.
Please see below:
Dear glennbert,
Hello Glenn,
You purchased the Laser effect burst diffraction grating film 4" X&Y axis auction item #160449382152. In the auction it states High quality 4" X 4" burst effect diffraction grating film (not glass) for use with lasers and bounce mirrors. This is both X and Y axis.
If you wish to purchase a mirror for the effect grating they are available in our other listings. We have them in 4" X 4", 6" X 6", 8" X 8" and 12" X 12" sizes.
Thanks,
Amanda
- onestoplasershop
From: glennbert
To: onestoplasershop
Subject: glennbert has sent a question about item #160461781584, ending on Aug-27-10 13:13:15 PDT - Laser light show front surface bounce mirror 4" X 4"
Sent Date: Aug-02-10 11:23:35 PDT
Dear onestoplasershop,
i received your package it had no mirror please send a mirror thank you glenn
- glennbert
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So yes Jerry, you are partially correct. What prompted me to post anything on the laserist list is the email that I got over the weekend. Not for an item I sold, but regarding an item sold by mi-lasers. The item contained 6 identical mirror assemblies. He is now claiming that there are only 4, although he only wanted one. I am sure that MI has in fact sent all 6 items, but he is already starting to cloud the issue and state his intention to get his money back because he has "rent" to pay. After he sent that, he followed up a couple of minutes later telling me he sent it to the wrong person. It is painful to attempt to get through, but here is what he sent regarding the MI sale.
Dear onestoplasershop,
i sent you four bounce mirrors i only wanted one but the butten when i pushed the butten it did not work so i keeped pushing untill the page changed i wrote you twice telling you i only wanted one well when when i got six i was in shock well i decided to keep two 1 just does not work i am a disabled vethow get a small check on once a month i can not pay six never mind two but i new i needed more then one in the futher i plan on buy more more then six when i opened the box there were only four plastic balls if you have to take out $5.00 a ball but they did not com in the box i have know reason to keep two balls please send me my money i need to pay my rent thank you very much glenn
- glennbert
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If you were able to make heads or tails outta that fiasco then you are better than I am. I think I need a drink or two. 
If you are not a seller, then it would not really affect you, but for the people that do sell items, if we as a community are aware of potential problems and risks, we can take steps to assure that these people do not defraud anyone else.
As I said before, I generally keep to myself and avoid any type of public forums, but I felt it was important to warn other sellers of a potential risk when dealing with this person.
Thank you for those that defended my honor and integrity and thank you Marc for bringing it to the PL list for me.
amanda, your operation is stellar in every way and you have a huge following (thank God because I could tell you horror stories from the B.A. days). In this case, i would stretch things and give glenbert a slight bit of slack because he states that he is a disabled vet and the syntax and rambling train of thought might indicate that he is being truthful...but with that said...after resolution...I would NEVER deal with him again...he needs a cheaper hobby.
sincerely, Pat b
Pat B
laserman532 on ebay
Been there, done that, got the t-shirt & selling it in a garage sale.
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