Quickshow 2.0 BETA now available!

[Lexat8]

Evening!
Checked the event veiwer but could see any crash errors, but to be honest I'm not so sure what to look for !
Have sent the Logs to Pango,maybe they can see some thing in there.
Imo its either a problem with my laptop or the rj45/usb bit.

Just a thought, think i posted this before, but it would be nice to beable to chat with other users/beta testers that was secure, if Pangolin would like us to discuss issues, likes dislikes etc. No one wants to do the laundry in public. Any suggestions?

I was going to put in a quote from Bill which he sent in an email regarding the Sound to Light input, which IMO is fantastic, but it would really piss him off !!!!

Cheers

Lex

[White-Light]

You can PM me if you like.

I'm no expert but do know QS fairly well, well at least the main areas.

As for there being no logs, best thing to do is to try to reproduce the error by doing what you did in the show last time. If you're absolutely sure its QS and not the PC at fault (I suspect pc by the lack of logs), but QS isn't logging a fault, then download and record your session using CamStudio. That will hopefully cpature any problems. BTW go into the settings of Camstudio and set it to 30fps otherwise at 100fps it will be uneditable afterwards.

[DjHeadie]

i can also help some with QS issues, i seem to spend much too much time messing with it. should be able to comment on ld2000 issues as well soon

[Lexat8]

You can PM me if you like.

I'm no expert but do know QS fairly well, well at least the main areas.

As for there being no logs, best thing to do is to try to reproduce the error by doing what you did in the show last time. If you're absolutely sure its QS and not the PC at fault (I suspect pc by the lack of logs), but QS isn't logging a fault, then download and record your session using CamStudio. That will hopefully cpature any problems. BTW go into the settings of Camstudio and set it to 30fps otherwise at 100fps it will be uneditable afterwards.

Hi White-Light,
Thanks for the offer! As for the logs, i 'm thinking the same. Have checked the cable (rj45) and it looks like its had some heavy base bins rolled across in a couple places, like flat. Gonna run it up as it was on Friday tomorrow with abit of that CamStudio magik ( thats so cool, that if you need the link its here: http://camstudio.org/ )

Sent the logs to Mssrs Ben and received the usual aserbic responce. QS users might wish to know that the following rules apply:

1. If you send files over 1MB please use FTP or file sharing.
2. It is a breach of web/email etiquette to do so.
3. Only use windows native compression, i.e. zip, NOT the Linux? based win.rar
4. If a product does have a problem, be shure to take screen shots as it happens. Yes that means you LJ! Let the crowd wait abit, they'll think its part of the show!

1 to 4 are in jest obviously, the support from pango is brilliant, its just the tone. We're the guy's using the kit on the front line, and we love it, maybe its time for pango to get someone in to deal with the support? ( I'm up for it ).

I (heart) FB3 & QS2(beta)

Lex

[Pangolin]

Dear Lexat8,

We have looked at your log files and this is what we found.

All of the problems you are encountering are related to hardware, not software. Specifically, the FB3 is suddenly disconnecting. This could indicate some kind of connector or cable problem, or it could indicate a "power problem".

From the log files we can see that you have what appears to be an inexpensive HP laptop. From what we have heard, HP laptops are made by two separate companies, on two separate production lines. One of the production line makes really cheap PCs, but with lets say less-than-optimal design. The other production line makes really great PCs, but with an elevated price. We would suggest you use a Powered USB Hub and plug the FB3 into the USB hub and see if that helps your problem. If not, then we'll have to investigate this further.

To help us to find problems in the future, we recommend you completely delete the LOG folder as well as any "Send to Pangolin" folders right now. QS will rebuild them as needed, and it will be less data to send in the future if the need arises.

Regarding the tone of email sent from me, perhaps it is you who is a bit over-sensitive . What you receive from me in email are statements of fact with zero sugar-coating, as if receiving emails from a robot. So if that is not to your liking, there are certainly other people on the Pangolin team you can contact -- for example, Francesco.

Certainly it is our goal to make software and hardware that are good enough so that you'd never have to contact us for technical support. In the real world, there are other things, well external to anything we have made that might cause problems -- for example, USB cable, USB connector, quality of laptop power supply implementation or outright abuse of the hardware.

I am happy to hear that you like what you call the "Sound to light function" (which I assume you are referring to the Virtual Laser Jockey) and I am sure other QS users will thank you if you let other people know what you are doing, and how you are using it, and the type of music you have found to be most successful.

Best regards,

William Benner

PS: Just as a reminder, OK, Lexat8 has problems, but what about the zillions of other people who purchased QS this year alone? Generally you'll only hear about problems on a forum, and not too often hear about the success stories.

[Things]

Lexat, I have exactly the same problems when running my FB3 over ethernet, or even just next to fog machines on a regular USB cable. USB is very sensitive, any interference it gets will cause problems.

This happens to me a lot, requiring me to disconnect the FB3, and completely restart the software (Not just quickshow)

Not just a problem with the FB3 though, my Arduino's do it, DMX USB Pro does it, just about anything with a USB to serial interface.

Unfortunately, I haven't found a way to get rid of the EMI, as I don't know exactly how it's getting into the USB line.

[White-Light]

Have you tried using a shielded ethernet cable?

It could be getting in there as ethernet is also very sensitive to interference.

Don't know if these are any good but found this 30m shielded patch cable on a web site for less than £10: http://www.cables2u.co.uk/shielded-e...ble-p-140.html

There's also a screened USB to Ethernet connector here: http://uk.rs-online.com/web/search/s...94957117&Nty=1

[Things]

Yes, it is shielded, however it still happens with just a short USB cable, and I think USB standard says all cables must be shielded.

I'm just going to build some little DB25 to 2x cat5e/6 converter boxes, that way it'll only be voltage levels and no fussy signal data.

[ElektroFreak]

I wonder if some ferrite beads on the usb cable would help.. although I think most USB cables have a ferrite suppressor installed on them from the factory.

[Pangolin]

What you guys are reporting is a bit strange. I've not heard of this from others, and we've never seen anything like this ourselves. Sometimes it helps to "trade out" equipment, cables, FB3 with a buddy as this can help to narrow down a problem.

By the way, I will be at the LaserFreak meeting this coming Friday and Saturday. I'd love to see anyone else who will be there. If you have a problem, a personal view is more effective than words in a forum...

Best regards,

William Benner