Hi All,
Speaking as the one in the trenches, so to speak...
I can tell you that things are extremely busy this time of year. Everything that a
Adrienne said was entirely correct.
Under normal circumstances, I prefer to take these kinds of calls personally. However, due to the overwhelmingly busy time of year, I try to stay away from phones in an attempt to get as many repairs done as possible
Please understand that I am one person that is servicing the needs of over 50 countries world wide ( I havent forgotten you Francesco, thats why I say only 50 countries
Adrienne expressed the urgency of this repair to me, and I made it a priority. Fortunately, inwas able to repair this quickly.
Trust me guys, I am doing everything that I can to fill all new orders, answer support calls/emails, and do service/repair just as fast as I can.
In any case, I am glad that I could get this taken care of for you in time. Most repairs this time of the year take at least a month.
Trust me when I tell you that I know how it feels, I am a touring Laserist as well as doing many other types of shows.
Hayden @ Pangolin