Are you saying he provided less than satisfactory customer service because he's a "designer" so we should just shrug it off and.....? Just because one's idea of dealing with (OTHER PEOPLE'S) money is different than everyone else, doesn't make it right.
When attempting to defend someone in a public setting, it's best to be able to point out why they're innocent. Making excuses for why they're not just looks funny, ya know?
- Jonathan