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Thread: Counterfeit X-Laser Products

  1. #1
    Join Date
    Nov 2009
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    Default Counterfeit X-Laser Products

    Hi all -

    Below I have copied the text of a release that was just blasted out to all of our dealers, reps and customers. Two folks have been caught by FDA already and neither knew they were doing anything wrong. Just FYI - and a big thanks to Marc for being the first to tell us about these folks!

    Over the last several months X-Laser, an FDA varianced manufacturer of laser projection systems, has been monitoring the growth of a Chinese company calling itself “X-Laser Hong Kong” (or X-Laser HK, or just X-Laser), which has been aggressively marketing non-compliant laser systems labeled as X-Laser product. For clarity, we will refer to ourselves as X-Laser USA and the infringing company as X-Laser HK from here forward.
    X-Laser USA is aware of several instances where US customers have purchased X-Laser HK product thinking the products were genuine X-Laser USA and in at least two cases even attempted to file a variance application with the FDA. We will say at the outset that X-Laser USA and X-Laser HK do not have, and have never had, a business relationship of any kind, period. X-Laser HK is a shell company for a larger Chinese laser manufacturer which is illegally using X-Laser USA’s registered trademarks to confuse the marketplace and trick consumers into purchasing lasers which are not legal for sale in the United States. They even now state that they can produce an “FDA Certificate” which is, in reality, nothing more than a letter from the FDA which even specifically states: “This acknowledgement does not constitute an approval...” They also use an FDA accession number as proof of compliance with FDA regulations but an accession number is just a document tracking number with no relevance to legal compliance.

    Further, X-Laser HK’s products have been caught and inspected by U.S. Customs and Border Protection and were found to contain numerous deficiencies including safety defects. http://www.accessdata.fda.gov/script...ineId=1&SfxId=

    Dealers, users and industry professionals contacted by this firm are strongly advised to delete any such solicitations and/or refer them to the Food and Drug Administration’s Center for Devices and Radiological Health (CDRH) (or email us at report@x-laser.com) for further action. Due to the security measures built into X-Laser USA’s variance program, it is very easy for the FDA to distinguish between real X-Laser USA product and counterfeit product from overseas. FDA will not accept or approve variance applications for ANY product which is not properly product reported and produced by a varianced laser projector manufacturer including X-Laser HK as well as myriad other laser light show manufacturers.

    X-Laser does not ship product into the United States from overseas. All radiation emitting product compliance, quality assurance and testing must be done locally in order to comply with Chapter 21 of the Code of Federal Regulations Section 1002. If you receive an offer of sale from outside of the United States we strongly encourage you to contact us at sales@x-laser.com to verify the identity of the seller. Purchasing illegal laser products will expose you to Federal fines ranging up to $355,000.00 per unit (21CFR17.2).

    If you discover what you believe to be counterfeit X-Laser product being sold anywhere in North America, please contact us at the e-mail address above or at http://www.x-laser.com/contactus.fwx for immediate investigation.

    Finally, we would like to note that while copyright infringement in general is sometimes treated very casually, producing counterfeit radiation products creates much more serious and very real safety concerns for both the purchaser and those who may view the show. Beyond stealing from a hardworking USA company that works their butts off creating the world’s most affordable high powered laser products, those who would make such lasers even cheaper cannot possibly be using the quality parts, as we do, which allow us to certify each unit we make to meet the most demanding standards of safety and reliability in the world. Make no mistake, besides being illegal to buy or use, illegal laser products contain numerous and often invisible hazards which can cause serious health problems including loss of eyesight and skin burns.

    We appreciate the thousands of users, dealers and friends who trust X-Laser USA’s products to produce fantastic laser shows for their clients and wish X-Laser HK a speedy departure into the dustbin of history.

  2. #2
    Join Date
    Nov 2007
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    SoCal / San Salvador / NY
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    Default Amen!!!!!!

    Awesome post! It's about time someone really fights back!!!!!!!!!

    To help bring some 'visual context' to this serious issue, here's the 'pirate's produce'... EDIT - PM me if you wanna see how flagrant and unscrupulous these sleaze were...

    ...just remember, kiddies - when buying stuff from the P.R.o.Crappyclones, in the end, the cost may far-outweigh the price...

    Godspeed, Sir Dan!
    j
    Last edited by dsli_jon; 09-15-2011 at 19:52. Reason: deleted vomit-box
    ....and armed only with his trusty 21 Zorgawatt KTiOPO4...

  3. #3
    Join Date
    Apr 2006
    Location
    Miami, FL
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    3,589

    Default

    kind of double-edged sword with removing the list of authorized retailers...

    since you could use that list to verify the reseller is authorized/legit, but at the same time like you mentioned the chinese could use it against you to try and steal resellers who don't know any better...

  4. #4
    Join Date
    Jul 2009
    Location
    Wollongong
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    Default

    Who would but a laser from someone with a hotmail email address.

  5. #5
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    Aug 2008
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    UK
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    Default

    Quote Originally Posted by flecom View Post
    kind of double-edged sword with removing the list of authorized retailers...

    since you could use that list to verify the reseller is authorized/legit, but at the same time like you mentioned the chinese could use it against you to try and steal resellers who don't know any better...
    Couldn't you make the dealer link viewable by only those people with a US IP address?

    Would seem like a good compromise.

  6. #6
    Join Date
    Nov 2009
    Location
    Maryland
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    Default

    Thanks guys -

    Perhaps on the IP addresses... the whole thing is just so sticky. For example, one of the "big boys" in the Chinese laser world runs his business from his pool side deck in Beverly Hills. That kinda mucks things up and as you say, it is totally a double edged sword. The list will eventually go back up, but perhaps in a less easily copied form.

    Jon, my slight preference is that you take the ad down only because I do not want to give them one more bit of advertising than absolutely necessary. In fact, we sat on this for almost a year not wanting to advertise them through our efforts right up until people started getting in trouble because they thought they were buying X-Lasers. That becomes a moral issue from our standpoint.

    I appreciate the support.

  7. #7
    Join Date
    May 2011
    Location
    Dubai/London
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    Default

    Quote Originally Posted by White-Light View Post
    Couldn't you make the dealer link viewable by only those people with a US IP address?

    Would seem like a good compromise.
    VPN's are easily available for a few dollars a month to give you a US or UK IP address, that's how i watch BBC programs on i-player when in the middle east.

  8. #8
    Join Date
    Jul 2009
    Location
    Wollongong
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    Default

    I would do the following just to piss them off.

    Change your company name and advertise that you not affiliated with any X-laser products form china and state the reasons for the name change. Notify your existing clients of the situation and move on. They will no longer ride the wave of X-laser USA

    Big pain in the arse for you tho. I just hate the fact you have to spend money/resources on stopping a situation you didn't create.

  9. #9
    Join Date
    Nov 2007
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    SoCal / San Salvador / NY
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    Default

    Hey Sir Dan -

    Quote Originally Posted by X-Laser View Post
    Jon, my slight preference is that you take the ad down only because I do not want to give them one more bit of advertising than absolutely necessary.
    Gotcha.. agreed and done... And, now that this thread can serve as a nicely-cached 'touchstone', future PL'ers coming across their spam (..should-it continue..) in-considering purchasing their vomit-boxes, can be directed here, to consume some 'food for thought', first... just like we have for LaserwoREDACTED...

    May the Force be with You.
    j
    ....and armed only with his trusty 21 Zorgawatt KTiOPO4...

  10. #10
    Join Date
    Aug 2008
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    UK
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    Default

    Quote Originally Posted by depo View Post
    I would do the following just to piss them off.

    Change your company name and advertise that you not affiliated with any X-laser products form china and state the reasons for the name change. Notify your existing clients of the situation and move on. They will no longer ride the wave of X-laser USA

    Big pain in the arse for you tho. I just hate the fact you have to spend money/resources on stopping a situation you didn't create.
    That might be the best solution.

    I know of a car detailing product manufacturer that had their products made in I believe, Singapore. The the company that was making them allegedly started selling and distributing the products themselves under the UK companies name and in direct rival to them!!! The UK company was allegedly forced to change its name and switch production to another country. They also updated the formulas. Just goes to show though.

    Maybe you should become USA Laser or something similar (if taken) and include the words "wholly manufactured in the USA" in small print as a part of the logo design, as a deterrent to far eastern companies trying to copy the brand. After all its much harder to sell lasers from China that claim to be wholly manufactured in the USA as it raises instant suspicion.

    Alternatively you could try and stay with the same brand but put the "made in" wording into the logo to try and distinguish yourself from the far eastern copies.

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