My unit broke and they shipped me the replacement part per my request thinking it would be a quick swap out. We'll they forgot that you had to soulder a small piece back in, so the unit was still not working after I had replaced the broken part. They did not know what was wrong, so they had me ship the unit in to them. All I can say is they have the best customer service. They fixed and souldered the part in for free and even shipped it back to me for free, all I had to pay for was the replacement part. This saved me lots of time and money as I did not have to ship the device to the Netherlands. Pangolin is great!!