Page 1 of 7 12345 ... LastLast
Results 1 to 10 of 61

Thread: Fighting with lasever

  1. #1
    Join Date
    Nov 2010
    Location
    The Netherlands
    Posts
    1,065

    Thumbs down Fighting with lasever

    Im fighting with lasever over a 532nm module i got.
    Im going to explain the situation a bit.
    I ordered a 2x600mW module wich are coupled over pbs cube.
    I expected it would run on 5v. Because the last 532nm module from them was 5v. In my emails of buying the module i already said i had a 5v psu.

    Well after receiving the module package i hooked it up to a laserbee 2.5w and put 5v on the driver and 5v on the modulation input. Then the lasersbee unit said it was 800mW max and 700mW average after giving it 5mins of time.
    This was not what i paid for so i mailed lasever with the problem.
    Lasever said the unit required 6v...well ok...my Psu could only reach 5,5v so i asked if this was okay. Lasever asked what the module did on this voltage so i tried. The unit hit 1.1W for a short time thrn began to drop fairly fast and the fans were also suddenly dropping in noise.
    Then the driver gave smoke....so the driver was dead.
    So i contacted lasever and they maintain that the driver needs 6v so they would ship a new driver and psu...i would only pay for the 6v psu and for the shipping costs.
    I got it and tested the psu power. It was doing 5,5v...also has same dimensions as my other psu so i find that fishy...i also asked if they were sure about the 6v and they were.
    Well after receiving the new psu and driver exactly desame happened. The driver burned.
    Lasever thinks its my fault...
    They asked about how i connected everything...i made 3 vids and 3 photos for them showing how i connected the wires. I ten-times checked it and both lasever and me didnt think it was a connection problem. Instead they ask if i didnt drop solder in the driver...and that i didnt mount the driver and psu and laser head on a aluminium plate....stopid excuses imo...for a test of 1min no mount on alu is needed and desame burn on both drivers...

    We both want me to ship the unit back but there are 2 problems with this:
    My paypal protection runs out in 5 days or so and they only want to refund after they received it back.
    They want the oackage back on the condition i mark it as 40usd....fine with me but their risk...they dont want to take that risc and again...buyers protection ends soon.

    They say they take responsibility for their stuff...well i find it hard to believe that they tested my unit before finishing it.
    I prefer a laser then money...

    Im starting the dispute saturday and lasever will probaly defend themselfs then.
    Also a problem is that after saturday im in spain for 3 weeks. So i then can only provide info from my iphone but not ship anything or run more tests or shit with the package.
    You are unique! Just like everyone else...
    Mum: What do you want for breakfast? Me: Lasers Ofcource!

  2. #2
    Join Date
    Feb 2008
    Location
    East Sussex, England
    Posts
    5,212

    Default

    Bear in mind that at the point you open a dispute you will kiss goodbye to any goodwill you may have received from them. Think carefully before you progress things
    http://www.facebook.com/SubsonicSystems
    http://www.frikkinlazors.co.uk

    You are using Bonetti's defense against me, ah?

    I thought it fitting, considering the rocky terrain.

  3. #3
    swamidog's Avatar
    swamidog is offline Jr. Woodchuckington Janitor III, Esq.
    Join Date
    Nov 2006
    Location
    santa fe, nm
    Posts
    1,545,380

    Default

    it's hard for me to believe that 5.5v is not enough, but 6v is too much.

    can you show me the unit on lasever's website?

    Quote Originally Posted by borgqueenx View Post
    Im fighting with lasever over a 532nm module i got.
    Im going to explain the situation a bit.
    I ordered a 2x600mW module wich are coupled over pbs cube.
    I expected it would run on 5v. Because the last 532nm module from them was 5v. In my emails of buying the module i already said i had a 5v psu.

    Well after receiving the module package i hooked it up to a laserbee 2.5w and put 5v on the driver and 5v on the modulation input. Then the lasersbee unit said it was 800mW max and 700mW average after giving it 5mins of time.
    This was not what i paid for so i mailed lasever with the problem.
    Lasever said the unit required 6v...well ok...my Psu could only reach 5,5v so i asked if this was okay. Lasever asked what the module did on this voltage so i tried. The unit hit 1.1W for a short time thrn began to drop fairly fast and the fans were also suddenly dropping in noise.
    Then the driver gave smoke....so the driver was dead.
    So i contacted lasever and they maintain that the driver needs 6v so they would ship a new driver and psu...i would only pay for the 6v psu and for the shipping costs.
    I got it and tested the psu power. It was doing 5,5v...also has same dimensions as my other psu so i find that fishy...i also asked if they were sure about the 6v and they were.
    Well after receiving the new psu and driver exactly desame happened. The driver burned.
    Lasever thinks its my fault...
    They asked about how i connected everything...i made 3 vids and 3 photos for them showing how i connected the wires. I ten-times checked it and both lasever and me didnt think it was a connection problem. Instead they ask if i didnt drop solder in the driver...and that i didnt mount the driver and psu and laser head on a aluminium plate....stopid excuses imo...for a test of 1min no mount on alu is needed and desame burn on both drivers...

    We both want me to ship the unit back but there are 2 problems with this:
    My paypal protection runs out in 5 days or so and they only want to refund after they received it back.
    They want the oackage back on the condition i mark it as 40usd....fine with me but their risk...they dont want to take that risc and again...buyers protection ends soon.

    They say they take responsibility for their stuff...well i find it hard to believe that they tested my unit before finishing it.
    I prefer a laser then money...

    Im starting the dispute saturday and lasever will probaly defend themselfs then.
    Also a problem is that after saturday im in spain for 3 weeks. So i then can only provide info from my iphone but not ship anything or run more tests or shit with the package.
    suppose you're thinkin' about a plate o' shrimp. Suddenly someone'll say, like, plate, or shrimp, or plate o' shrimp out of the blue, no explanation. No point in lookin' for one, either. It's all part of a cosmic unconciousness.

  4. #4
    Join Date
    Nov 2010
    Location
    The Netherlands
    Posts
    1,065

    Default

    It burned on 5,5v and it was supposed to be 6v...
    So it would likely burn on 6v too.
    No product link...custom made. 2 lsr532nl.

    @norty i know this but what else can i do now?
    Last edited by borgqueenx; 07-26-2012 at 14:42.
    You are unique! Just like everyone else...
    Mum: What do you want for breakfast? Me: Lasers Ofcource!

  5. #5
    Join Date
    Feb 2007
    Location
    Herts, UK
    Posts
    1,253

    Default

    So did you mount either the old or replacement driver on a heatsink at all?
    A little bit werrrr, a little bit weyyyyyy, a little bit arrrrgggghhh

  6. #6
    Join Date
    Nov 2010
    Location
    The Netherlands
    Posts
    1,065

    Default

    Nope. And for a less then a minute test it shouldnt be needed. The driver got a big ass heatsink and fan already.
    You are unique! Just like everyone else...
    Mum: What do you want for breakfast? Me: Lasers Ofcource!

  7. #7
    Join Date
    Nov 2010
    Location
    The Netherlands
    Posts
    1,065

    Default

    well it seems paypal is not protecting goods wich are "strongly otherwise then description".
    I filed it under "internal damaged".
    i wanted to post the videos and pictures but lasever already upgraded it to a claim.

    Im losing the fight against lasever now it seems.
    You are unique! Just like everyone else...
    Mum: What do you want for breakfast? Me: Lasers Ofcource!

  8. #8
    Join Date
    Jul 2007
    Location
    west sussex uk
    Posts
    2,279

    Default

    6 volts my arse , they need 5v...... anything over 5.2v will kill it . its the modulation input that can go just over 5v to get the power up higher
    but no dac goes that higher than 5v so no good really. i expect david misunderstood somewhere along the line ?
    that said i have two of those lasers they are fine on 5v and work well even if the power dropped a little after a few uses , but still over the 500mw that i paid for
    in fact they work way better than my laserwaves
    When God said “Let there be light” he surely must have meant perfectly coherent light.

  9. #9
    Join Date
    Nov 2010
    Location
    The Netherlands
    Posts
    1,065

    Default

    Quote Originally Posted by badger1666 View Post
    6 volts my arse , they need 5v...... anything over 5.2v will kill it . its the modulation input that can go just over 5v to get the power up higher
    but no dac goes that higher than 5v so no good really. i expect david misunderstood somewhere along the line ?
    that said i have two of those lasers they are fine on 5v and work well even if the power dropped a little after a few uses , but still over the 500mw that i paid for
    in fact they work way better than my laserwaves
    the last module of them was 200mW overspec and i was very very pleased with it.
    This is a 2-in-1 combined unit and they probaly didnt know how to make it...
    i also think 99% sure that 6v is the cause.
    You are unique! Just like everyone else...
    Mum: What do you want for breakfast? Me: Lasers Ofcource!

  10. #10
    Join Date
    Dec 2008
    Location
    Canada
    Posts
    972

    Default

    Dis he tell you that you are supposed to supply 6Volts to power the Laser
    or did he E-Mail that info..??

    Maybe you could show us his the E-Mail stating 6Volts if that is the case.

    Jerry
    See the LaserBee II and all other LaserBee LPM products here....
    All LaserBee Laser Power Meter Products

    New 3.2Watt RS232/USB LaserBee II LPM REVIEW


    Always in stock and ready to ship....
    Subsidary:-Pharma Electronic Solutions

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •