Originally Posted by
macpod
As their "about this company" page indicates, the reason they are able to offer their software as open source is because their business model focuses around custom software development and services. They wouldn't be a particularly successful company if they performed custom development for free so it is not surprising they politely declined your request.
So that's the downside for you. On the upside both the LaserShark software and HALaser stuff is open source so you at least have the ability to try writing this yourself