Help. Problem with LS Showeditor

[agentfierce]

Hello all,

I recently purchased Laserworld showeditor 2011 and interface.
Now I have installed the software but everytime I try to load it it says that I need to connect the usb interface and dongle but the interface is already connected and I didn't receive a dongle with the package (I was kinda under the impression you didn't need a dongle with the 2011 version correct me if I'm wrong)

I'm running it on dual core 4gb ram windows 7 32bit

Does anyone know what I'm doing wrong or anything that I need to do?

Thanks for any help

Regards
Adrian

[edit] I think it might be missing drivers for the usb device if that helps but am unable to find any

[Steve Milani]

I never had any problem about system request like "Please insert dongle"..... You do not need any dongle, because "dongle" is already electronically included inside your LUMAX USB interface.

You try to unistall everything, clean the system registry and re-install from the beginning.
Watch out to install correct LUMAX USB device drivers! (32bit or 64bit/win7)
I have the same PC configuration of your. Everything works great to me.

If you should continue to have problems, you can try to shoot a mail to Showeditor's father.... Mr. Erich Hans.
This is his e-mail address:
Tschosef01@aol.com

Greets!

[agentfierce]

Ok I have been having a look through the system registry and can't find anything there, anyone know what LS would have put anything under?

[Steve Milani]

After uninstalled software I am use to erase the file "LaserworldShoweditor2011.ini" located in C:\Windows
I also uninstall FTDI USB Serial Converter Drivers for best results.

[polishedball]

l FTDI USB

I know for fact if you have any other USB esp cheap ones on your system, this driver never installs right and conflicts.

[Steve Milani]

After uninstalled software I am use to erase the file "LaserworldShoweditor2011.ini" located in C:\Windows

Usually this is enough to run a new software installation without any problem.

I also uninstall FTDI USB Serial Converter Drivers for best results.

I meant: for a deep cleaning, you have to uninstall the software completely (drivers also) and reinstall all from the beginning, taking care to load the right USB drivers for your O.S. (Win7).
Here is the link to download them:
http://en.laserworld.com/fileadmin/f...are/LW_usb.zip

[djrikyb]

Buongiorno Steve, prendo spunto da questo post per chiederti, visto che ho lo stesso problema, come posso risolvere?
ho comprato da Lep Laser l'interfaccia MASTER usb con il cd del software showeditor 2011. ho installato il software, poi ho installato il driver dell'interfaccia seguendo la procedura di fargli cercare i driver direttamente dal cd che ho ricevuto, ma all'avvio del programma mi dice che "devo connettere l'interfaccia USB incluso il dongle" anche se questa è regolarmente connessa.
Tra l'altro ho acquistato anche un'altra interfaccia, una SLAVE, perchè avendo diversi proiettori avevo necessità di poterli comandare separatamente con la stessa istanza di software. il mio sistema operativo è Windows seven
Ti ringrazio fin d'ora a te o chiunque possa darmi un aiuto.

[Steve Milani]

Buongiorno Steve, prendo spunto da questo post per chiederti, visto che ho lo stesso problema, come posso risolvere?
ho comprato da Lep Laser l'interfaccia MASTER usb con il cd del software showeditor 2011. ho installato il software, poi ho installato il driver dell'interfaccia seguendo la procedura di fargli cercare i driver direttamente dal cd che ho ricevuto, ma all'avvio del programma mi dice che "devo connettere l'interfaccia USB incluso il dongle" anche se questa è regolarmente connessa.
Tra l'altro ho acquistato anche un'altra interfaccia, una SLAVE, perchè avendo diversi proiettori avevo necessità di poterli comandare separatamente con la stessa istanza di software. il mio sistema operativo è Windows seven
Ti ringrazio fin d'ora a te o chiunque possa darmi un aiuto.

Hi and welcome aboard.
I will try to help you.
Please we stay in touch using private message here on PL Forum or my private e-mail address: stevemilani@libero.it.
This is because the "official" language of Forum is the English one. This is for rispect to all other Users.
Greets!
Steve

[djrikyb]

Uups! Sorry to all !

[mixedgas]

While I've never used the LS show software, their use of FTDI's chip set stirred some deep memories.
So:

FTDI has a utility software for free download on their website that handles port numbering and configuration issues on their older USB chips. It allows you to "de-conflict" them from other USB drivers on the system and change the virtual port number.

Early FTDI drivers incremented the port number every time you plugged the USB plug in. This gets annoying fast. It may be part of your problem with the "request for dongle"

Go to Windows, go to the hardware manager, see if you have USB conflicts.

Steve