I shall think of that the next time i knock my phone off the table, and the screen breaks i will sit in amazement that the phone still works.
Roadie's can be clumbsie and a little ham fisted when chucking flight cases about things take knocks without them even realising they done it half the time. stuff gets broke,shit happens,
Glad you have work things out though , hopefully it did not hurt your wallet too much.