Originally Posted by
aijii
[sarcasm]Yep, thats exactly what we're doing.... [/sarcasm] <rolls eyes>
I wish, when I started out, that there was a low cost source of laser parts available around. Instead, there just "seemed" to be a bunch of arseholes at the top making a fuckload of money off anyone who was lucky enough to be able to afford any gear... these days we understand it is a limited market...
I think you'll find that the majority of our customers are well aware that there are more expensive, higher quality components available in the market.
And they are free to pursue business with them.
We do not force anybody to buy any our products. We publish the specs so that our customers can make informed decisions.
We run a lot of the gear we sell in our own hire projectors. We haven't been let down to date. We understand the limits of the gear, and we do not falsely advertise our products to be something they are not.
Specifically, I do not recall ever saying they were a cheap way to get Cambridge or GSI level reliability and/or performance. We have definetly seen these Chinese scanners perform better than some of the stuff coming out of Germany and the USA, which we've paid orders of magnitude more for in our early days.
At the end of the day, we know that what we sell is a good deal, and an easy road for hobbyists and maybe even some professionals to building a laser projector or two. If we have enabled somebody to turn their dream or obsession into a reality, then we have succeeded in our goals....
BTW -> I don't know if some of our more regular (and appreciative) customers would appreciate you referring to them as novices...
Dave & Adrian,
If I sell a customer a new product that he's not happy with, then I provide them with a full refund, (minus the cost of shipping) no questions asked. Also when I receive a money order or certified cheque I give my customers the benefit of the doubt and ship the same day, rather than the long dramatic delays you made me suffer through. A money order or certified cheque is the same as cash .
I expressed dissatisfaction in the product not only because of the CRAPPY mirrors but the noisy galvos (compared to my Cambridge, GSI and Medialas galvos). I noticed the inconsistent and sloppy application of glue used to mount the mirrors to the galvos (likely to cause the noise, imbalance and eventual premature failure of the galvos) . I measured 10% loss at 457 nm.
I do not recall seeing any published specs on any adds you ran on Ebay or elsewhere at the time of the purchase so was going on faith that they would be reasonnable quality. Instead I was sadly disappointed in the overall quality of the system and when I asked for a refund was met with a unpalatable set of conditions aimed at extracting a profit at my cost.
*** You wanted to charge me the cost of the item minus a restocking fee to cover time lost and any expenses incurred from customs duties, testing, recalibrating, repackaging, and reselling the goods. ***
A quick test would have been sufficient to verify operation and I wouldn't have charged for that.
I would have absorbed the costs (except for Customs duties, doubtfull any charges would have incurred) as the cost of doing business.
I will never do business with you again after getting " The Business " from you.
Now when it comes to Jian at the factory in China. The mirrors you supply are a dime a dozen and you don't care to buy better quality mirrors since it cuts into your profit margin. I recall your lame response in one of the threads on this site saying you had no way to test the mirror quality. All it takes is a laser source and a laser power meter , invest a bit in QA ,If you have such a department.
In regards to the individuals who childishly tried to squelch my opinions by making fun of valid complaints, well you simply diminsh yourselves.
Rick :-(
Profile Redacted by Admin @ 04.24.2010