Hello all,

We have a number of users on PL so we wanted to post this notice for their benefit. Please feel free to share it as you deem appropriate. As you may imagine, this is a somewhat sensitive issue. I would like to state upfront that the release is not intended to disparage anyone, but rather to ensure the highest level of support and service to our customers while appropriately and factually explaining the nature and origins of the issue. The text of the release follows:

To all of our valued clients,

In mid-2009, X-Laser entered into a business relationship with Laserworld AG of Switzerland as a manufacturing partner and distributor. Laserworld USA LLC was formed and X-Laser began to integrate Laserworld chassis, components and systems with X-Laser’s product line and manufacturing procedures. As many of you know, X-Laser and Laserworld even exhibited together late in 2009 at LDI unveiling a product line called “Nocturne” which was largely based upon technologies and systems developed by the Laserworld group of companies. The relationship was terminated in the middle of 2010.

In September of 2013, The United States Food and Drug Administration issued a Class 2 recall of all Laserworld projectors distributed over a four year period. Details of the recall can be found by searching the FDA database for Z-1538-2013 or using this link: http://www.accessdata.fda.gov/script....cfm?id=111195. The recall includes all laser products, including but not limited to: Revolution Series, RTI PIKO, RTI NANO, Pure Light, and Club Series products.

The recall states that Laserworld products covered by the recall, may have an incomplete “Performance Feature set” which is a term of art used by FDA to describe the requirements of Federal laser safety standards required by 21 CFR 1040.10, potential lack of warnings and notifications, and incomplete User Information.

As many of you know, X-Laser does not utilize a sampling program for our compliance and quality control. Every single laser we have ever produced passes through a robust standardized procedure to ensure full compliance with FDA safety standards. Accordingly we are quite certain that any X-Laser branded product which was manufactured with Laserworld components was, and is, able to be used safely and in compliance with Federal regulatory standards. No matter what hardware is used to compose a projector, once it is certified as an X- Laser, we stand behind it.

After being made aware of the recall from a customer, X-Laser solicited guidance from the FDA about the compliance status of derivative products, or those which utilized OEM Laserworld components. We have not received a reply from FDA.

Not waiting for the FDA, X-Laser is announcing today that we are offering a free upgrade program for any laser systems which use Laserworld components or chassis. A recall often allows for equipment to be repaired to bring it into compliance with safety standards. Because we do not believe that there is anything actually wrong with these X-Laser projectors, there is nothing to repair. We simply want to go above and beyond so that all of our users can have complete confidence in their gear.

All Nocturne lasers and other X-Laser branded models with a manufacturing date between August 2009 and May 2010 which use Laserworld components and are currently functional will be fully replaced with current technology, for free. Period.

Any lasers purchased during the four year period of the recall and bearing Laserworld, RTI (PIKO, NANO, etc.), Swisslas or similar branding should be directed to Jeff Cornell, the Laserworld USA recall coordinator specified in the recall notice.

To be clear, X-Laser products are not included in this, or any other recall. However, as with any recall of this nature, it may be expanded in the future by the FDA. X-Laser maintains full confidence in the lasers we have produced and are taking this action proactively to remove these products from the marketplace ensuring excellent continued operation for our clients.

We make no comment, nor should any comment be inferred, regarding the compliance status of current Laserworld products.

X-Laser is committed to the safety of our products and to maintaining compliance with the most robust safety standards in the world which are law here in the United States. We also know that our lasers are being used every day in important show applications and we will make our best efforts to make the upgrade process as rapid and convenient as possible.

When we say that we stand behind the things we make, we mean it.

To take advantage of this free upgrade program, please contact John Weigle at X-Laser 301-543-1981 x111 to determine your unit’s eligibility. Upon confirmation of eligibility and receipt of a functional, qualifying projector, a replacement laser with similar specifications and current technology will be sent to you at our expense.

We deeply value your business, support and loyalty over the years and look forward to strong continued relationships in the years to come.

Best Regards,

Your X-Laser Team!