Results 1 to 6 of 6

Thread: where the H.... is Medialas support team ?

  1. #1
    Join Date
    Jan 2005
    Location
    Norway
    Posts
    1,303

    Thumbs down where the H.... is Medialas support team ?

    I`m freaking out on the fucĄ% mamba crap right now.

    After years with mamba black, I upgraded to MIII to have updates and support !!

    But right now I got an error msg (INTERNAL ERROR 47 PLEASE CONTACT SUPPORT) !!

    I`m online from my mobile phone to try find a solution, I have 700guest that is waiting for an laser show about in 1 hour.
    And freaking MIII dont work, and Medialas does NOT have any download\update link on theyr site, only a form to fill in and wait for days...

    and no Hotline\Skype\Facebook online support ...


    damn..

  2. #2
    Join Date
    Feb 2007
    Location
    Fort Mill, SC USA
    Posts
    1,485

    Default

    Quote Originally Posted by liteglow View Post
    I`m freaking out on the fucĄ% mamba crap right now.

    After years with mamba black, I upgraded to MIII to have updates and support !!

    But right now I got an error msg (INTERNAL ERROR 47 PLEASE CONTACT SUPPORT) !!

    I`m online from my mobile phone to try find a solution, I have 700guest that is waiting for an laser show about in 1 hour.
    And freaking MIII dont work, and Medialas does NOT have any download\update link on theyr site, only a form to fill in and wait for days...

    and no Hotline\Skype\Facebook online support ...


    damn..
    I got the same error myself this morning. Mamba 2 loaded just fine though so I did what I wanted with that version. I have yet to report it, but I assume it is an incompatibility with some windows 7 update. Try uninstalling any recent windows updates?

    David
    "Help, help, I'm being repressed!"

  3. #3
    Join Date
    Jan 2005
    Location
    Norway
    Posts
    1,303

    Default

    Nothing have been done to the computer.
    I always have ALL my windows updates OFF..

    I trying now to go back using Mamba Black, but I cant find any Rockey4 USB drivers.

  4. #4
    Join Date
    Feb 2007
    Location
    Fort Mill, SC USA
    Posts
    1,485

    Default

    Fixed (temporarily)!!

    Change your system date back a couple weeks and the problem goes away!

    After Y2K any programmer who makes any date dependent code failures should be drawn and quartered, in my opinion.

    Good luck!

    -David
    "Help, help, I'm being repressed!"

  5. #5
    Join Date
    Aug 2013
    Location
    Vilnius, Lithuania
    Posts
    67

    Default

    liteglow, it's interesting how did all end up with that show?

    My own start was with medialas equipment. I wrote them about many lose-ends in their software, however I didn't received even a single support response... luckily I hadn't such stressful situation though (despite some software breaks a minute before the show, or in the middle of the disco beaming)

  6. #6
    Join Date
    Feb 2007
    Location
    Fort Mill, SC USA
    Posts
    1,485

    Default

    I'm curious how Liteglow's situation worked out as well.

    I submitted an on-line form on the Medialas site on Sept 27th notifying them of the problem and then again on October 7th. I have yet to hear a word back.

    Medialas has struck me as an expensive alternative for laser enthusiasts considering the level of functionality they offer in their software / hardware. For the premium price paid, Medialas should be offering exceptional support, but I have not found that to be the case over the past 15 years that I've worked with their products.

    -David
    "Help, help, I'm being repressed!"

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •