In Sept. 2006 I ordered the Mamba Black and USB box from Laserworld in Germany. This was an E-bay transaction. When I got the package I was so excited and opened it immediately. Much to my disappointment there was no CD. The only thing in the box was the USB box, the power cord and a usb cable. So I contacted the seller and we both agreed this was very unusual and he promptly sent me another software CD. I received the CD, playing with it for a while tried to get it up and running with no luck. I put my laser hobby on hold for a while as my dad's battle with caner ended and I lost my job. This happened within a month of each other and it has taken me a while to regroup emotionally.
After I downloaded the manual from MediaLas (not as complete as one would hope) they only mention the dongle a couple of times. At first I thought they meant the USB box. After reinstalling the software I finally realized what was wrong.
I didn't get the dongle......O.K., I admit I get an A+ in the stupid class.
I contacted Laserworld.TV and explained what had happened. I was hopping they would remember me and they did. They said there was nothing they could do as the packages are drop shipped from MediaLas. They further said it was my responsibility to contact them immediately if there where any problems. I believe they are right in that point. My point is, I got no packing slip, manual, list of included components or anything else that may have helped.
I contacted Medialas, hopping they would be able to help me. They flat out said there was nothing they could do.
The last I heard from Laserworld is that they would sell me there version of software, based on Mamba Black, for 100.00 euro's. I don't have the extra money and I am not going to pay for something twice, period.
Yes I feel pretty stupid about this whole thing!!! On the other hand I am angry cause I am out $760.00.Needless to say I am very disappointed in the customer service policies at Laserworld and even more so at MediaLas.
I tried to get help through Ebay & PP but it was over the 45 day limit they have.
I guess I will have to go through the credit card company. Unfortunately, nobody wins this way, the companies loose money and it leaves me with a very poor experience.
When the credit card stuff gets resolved maybe I will buy Pangolin's entry level offering.
I just needed to vent!!!!
David