I don't think any reasonable person would argue with you here, Norty. Folks come into the chat room to ask about their Innolasers order every week and those of us who hang out there just tell them to be patient, send an email, and know that they'll be happy in the long run. Several people come back and say the received the order a short while later, while most others don't come back to the chat room to re-enquire, so I assume that is generally good news.