Modulaser no longer outputting to my laser Thru Helios DAC

[Dbunny]

Hello.

I have been having great success with Modular laser and helios DAC.
However...
After packing and moving my gear as a dry run.
Modulaser suddenly stopped sending output thru helios to my Optilaser.
Modulaser can send to lasercube thru USB
Other software can send output thru helios to the Optilaser
MOdulaser recognizes helios in selector and says its sending output to Optilaser.
I have re-installed Helios drivers.
I have re-installed modulaser.
No luck .
Can anyone help?
Of course I have a paid gig coming up dependent on Modulaser to work.....
Murphys law.

[polishedball]

Hello.

I have been having great success with Modular laser and helios DAC.
However...
After packing and moving my gear as a dry run.
Modulaser suddenly stopped sending output thru helios to my Optilaser.
Modulaser can send to lasercube thru USB
Other software can send output thru helios to the Optilaser
MOdulaser recognizes helios in selector and says its sending output to Optilaser.
I have re-installed Helios drivers.
I have re-installed modulaser.
No luck .
Can anyone help?
Of course I have a paid gig coming up dependent on Modulaser to work.....
Murphys law.

Reach out to them thru support or facebook, the squared away my install issue years back right quick.

Hope you get it working, any usb conflicts have u pulled other devices to test

[Dbunny]

Hi.
It is a usb conflict.
I deleted and reinstalled mod laser and my usb drivers.
it worked, then stopped again.
I deleted and reinstalled mod laser and my drivers.
and used no imported ildas now it is working.
But, Now my USB monitor is not recognizing its drivers
aw well.
I can do the gig with one monitor.
And trouble shoot the monitor next week.
Starting to get the hang of what is possible with my galvos vs imgage complexity.
Yes... I want another laser and beyond..
Good grief!

[Roger]

Hey there, as stated in the other thread, our latest version should fix the connection issue. Please update your instance of Modulaser to the latest version and things should work as intended!

Roger
The Modulaser team

[Dbunny]

Roger,
Great.
I reached out to the Modular laser team and Rutger Schimmel helped me trouble shoot when my problem 1st appeared for me.
He also contacted me with the update.
I just want to thank you again and everyone working on Modulaser for being responsive to the issues I was having with your product. I am exploring Modulaser to great success.
I wish you the very best of luck.
Thanks
D