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Thread: Quick Show problem.

  1. #1
    Join Date
    Sep 2018
    Posts
    8

    Question Quick Show problem.

    Hello people!
    What happened was that I updated the QS software to the new version 5.2 build 1718. Well....this is where the problem started. I did not disable anything in the software, but since then my projector (Kvant Clubmax 3400 FB4) does not give laser output. I've been struggling with the error for two days, so I tried it with an old QS4 version and the system worked flawlessly. I have installed the new version several times, but the error always persists. I looked at the new version, but it would not give me anything extra, so I would like to reinstall a previous version that works stably. Since only the latest version can be downloaded from Pangolin's site, my question is, does anyone have QS software with a version number 5.2 but a build number lower than 1718 that can be downloaded? I have already contacted Pangolin support by email. They answered quickly, but so far they only asked, so we didn't get to the solution.
    Since I don't know how long we will correspond, I think the fastest and best solution for me would be a download.
    Thanks for the help.
    Regards, Wolf

  2. #2
    Join Date
    Jan 2006
    Location
    Charleston, SC
    Posts
    2,147,489,446

    Default

    Sorry, but I don't have the file you're looking for, as I normally use Beyond instead of Quickshow.

    However, I am curious as to what caused your problem, so please reply to this thread with whatever solution you end up getting from Pangolin.

    Honestly, I suspect that an earlier version of Quickshow may not work for you now, especially if you had to update the firmware on your FB4 when you installed the new version of Quickshow. (It's my understanding that firmware updates can't be rolled back.)

    That's why I'm really interested to see how they end up fixing your problem.

    Adam

  3. #3
    Join Date
    Sep 2018
    Posts
    8

    Default

    Hi Adam!
    After a few emails, it turned out that the problem was caused by the fact that the FB4 firmware was not automatically updated to the newer version. Pangolin sent a new firmware via email. Changing this file instantly brought laser light to my life
    Of course, there were also compatibility problems in the new QS version, which mainly occurred when exporting content downloaded from the cloud. I also reported this to support.
    The pangolin specialists were very helpful and quickly responded to my problem and solved it, for which I take my hat off to them.
    Greetings: Wolf

  4. #4
    Join Date
    Jan 2006
    Location
    Charleston, SC
    Posts
    2,147,489,446

    Default

    Thanks for the follow-up.

    Makes sense that the new software wouldn't run if the controller still had the old firmware.

    It does seem strange that the firmware update process failed, however. Normally that's the first thing that the software updater checks...

    Regardless, I'm glad to hear that they got you sorted out.

    Adam

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