Originally Posted by
soforene
If you take a look at their rep then they have sold over 1,500 products with a feeedback score of 99%.
My opinion of them as a company is formed on that basis (correctly or wrongly).
However, as I said, you only find out how a good a company is when things don't run smoothly.
Smogs experience with SilverRay is another indication of how a company reacts to a less than 100% initial customer experience and forums like this are an excellent sounding board for "the man on the street" to give his opinion (in addition to ebay feedback/advertising).