You Know When Youv'e been PANGO'ed
Ok simon ( pitbull ) cracked the joke last week ... but i now feel ive certainly been Pango'ed .... and just thought i would share my experience with you guys ( like we do )
As most know i recently aquired my Pangolin QM2000 after being blown away at the UKLEM by Jeremys ( jems ) kit and previously seeing Neils ( Chaos ) system running recently
Now on getting it home installed and watching the shows ... it could only go one way .... INTERACTIVE .... i was missing the live control that i had with Mamba ... so after a few days ( ok minutes actualy ) i decided i needed a LivePro licence and after seeing the portability of Jeremys QM2000.NET system i decided to also get the .NET box
On thurdsday last week I contacted BIll at Pangolin regarding the purchase who literaly replied straight back to me .. informing me that unfortunately the serial number of my QM2000 was only a few numbers before the firmware contained the .NET upgrade, so it would have to go back to Pangolin to have the firmware upgraded.
So deciding to make the purchase of LivePro and the Laptop version of .NET i contacted bill with my payment and went to our local Staples in the UK who is a DHL agent
..... and had one of the worst "Customer" experiences ever, this "Customer Sales assistant" insisted that i open my carefully sealed box so she could inspect it ... "as i could be sending Heroin" her exact words ..... then she printed the the details on the wrong paper .... then photocopied them .... then added some handwitten info then photocopied them again ... by this time the bar code was just a blur ...
all the time she was moaning and groaning .... she also messed up on other things but you get the picture
thankfully the Package left here Friday evening and considering it was a bank holiday weekend .... was delivered to the Pangolin office at 9:20am on the monday morning
NOW THIS IS THE AMAZING BIT
by 5:29 PM the same day it had its firmware upgrade, it had been fitted into the .NET box and Tested, It had been Repacked and had been picked up by DHL in the USA and was on its way back to me
and today ( thursday Morning ) i have recieved the unit back here in the UK
now thats what i call good service
so a big thankyou goes out to Bill , Justin and Paulo and all the other guys at Pangolin that made it a such a pleasure doing business
and no thanks to the Bitch at staples that made my life a misery as i was sure my QM2000 was going to end up in Nigeria
the .net box is a tough, built for the road, well designed unit ... and i had to have a look inside ( you have to... dont you ) so heres some photos
all the best ... Karl