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Laser damage from shipping from the UK to the US
I was wondering,
If anyone has done any business with RGB International or AKA The DPSS Laser Group in Hungary? I have a high output Air cooled DPSS head with built in power supply, it got smashed by the shipping company UPS. The company RGB International or AKA The DPSS Laser group in Hungary did not insure the laser at all and it was in for repair. We insured the laser when we first shipped the unit for repair but upon return of our system the laser is more damaged than it was when we first shipped it for repair of a module for output problems. Now the modulation is smashed and the laser diode array is so far out of alignment that the laser now pulses from 400Mw to 750Mw and it is far away from the wattage that it should be doing so it can be mixed back into the other lasers for a color projector we carry. I know Thomas that works with his brother at that company and they came from LFI in Seattle WA. USA to start the RGB International or DPSS Laser group in Hungary.
Any Ideas if this company will help as they did not insure the unit and UPS told me that I'm screwed in so many words..
Any Ideas please and thank you,
Happy Holidays
Marcus Chapman
Tribal Existance Productions
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