Originally Posted by
andy_con
went to the opticians and they didnt really care or take me seriously.
they couldnt see me as they didnt have any appointments free and and said if ts that bad to to A&E.
Andy
Can I just say that's NOT typical of high street opticians.
If you had walked into any one of our group you would have been asked to wait whilst the Optician had finished his test (assuming he was testing when you walked in). The Optician would then have taken you straight into the examination room and taken a look at your eyes.
As previously mentioned, if he had seen damage/swelling/bleeding or any other sign that damage had occured he would have referred you straight to casualty with a covering letter. This is the MINIMUM standard I would expect from ANY of the Opticians who work for our company.
I can tell you now that had I found out that you'd just been sent away by any of my staff I would be looking to take disciplinary action against the said employee.
Sadly though, your experience doesn't surprise me. I don't know what's happened to customer service nowadays
I do hope your vision is O.K., and if I can be of any help at all please give me a call.
Jem
Quote: "There is a theory which states that if ever, for any reason, anyone discovers what exactly the Universe is for and why it is here it will instantly disappear and be replaced by something even more bizarre and inexplicable. There is another that states that this has already happened.”... Douglas Adams 1952 - 2001