I don't know about that, Bill. There are quite a few Laser Enthusiast Meeting attendees her in the US that would beg to differ with your assertation that you are the "worst" in customer service. You've gone *way* out of your way to support us with these meets. (Your record stands at 6 out of 6 for the US LEM's, by the way.)
I'm sure everyone appreciates all the assistance you've provided us. (And I also know of more than a few happy PL members that found something nice in their C-mas stocking, courtesy of the special C-mas pricing deals that you offered this year!) So take some credit already!
And Mike - now that you've got your LD-2000, it's all over dude. Your head will be buzzing with excitement for at least a month or two. (Mine is still buzzing, and it's been a year and a half!)
I suggest you watch the tutorial DVD while you have Pangolin up and running on a separate computer. That way you can pause the DVD and play around with the interface a bit before you continue. It makes it easier to get the hang of things. (Well, I think it does anyway.) You know where to post if you have questions!
Adam