Many of the chinese scanners use a bearing lubricant that stiffens up over time, tell her to grasp the shaft just below the mirror with needle nose pliars and gently rotate the mirror back and forth to free it up, at a small angle at first and then gently work it out to the full angle, stop to stop.
If this is the case, the scanners will not feel CRUNCHY as you rotate the shaft. If they fell crunchy she needs to TALK to DZ or Amanda or some other stocking distributer of scanners right now!
Then scan at a small angle to redistribute the lubricant in the bearing as the scanner warms up.
My chinese pair does this all the time, as they set for months in between use, and if that doesnt cure it its rusted bearing or flakely magnet.
I suspect a large amount of scanners have been thrown out over this!!!
Steve